Refund Policy

Services provided by Medcalf Essentials are delivered under structured engagements with defined scope, milestones, and acceptance criteria. Refund eligibility is evaluated against the terms of the relevant engagement and the work performed at the point a request is submitted.

Refund requests will be reviewed when a service has not been delivered, or where delivered work materially fails to meet the documented acceptance criteria of the engagement.

Refund requests will not be considered for work that has been delivered and accepted, for changes initiated by the client after delivery, or for elements outside the documented scope of the engagement.

To request a refund, the client must submit a written request to Medcalf Essentials describing the basis for the request and identifying the relevant engagement. We will acknowledge receipt and conduct a structured review.

Each request is reviewed against the engagement documentation, deliverables, and applicable acceptance criteria. We may request additional information from the client during the review. Determinations are made in good faith and communicated in writing.

Where a refund is approved, it will be issued through the original method of payment to the extent practical. Processing times depend on the relevant providers and may vary.

Certain items are non-refundable, including third-party fees paid on behalf of the client, work delivered and accepted, and any portion of fees attributable to work performed.

Medcalf Essentials may revise this Refund Policy from time to time. Revisions apply to engagements entered into after the policy is updated.

For questions regarding this Refund Policy, contact Medcalf Essentials using the details provided on our website.